Privacy Policy

Last Updated: June 1, 2024

At Decouvor Inc. (“Decouvor”, “Thammerton,” “us,” “we,” or “our”), we are committed to safeguarding the privacy of our consumers (“consumer,” “you,” or “your”). This Privacy Policy (“Policy”) details the types of personal information we collect, the purposes and methods for which we collect, use, and process such personal information, and the circumstances under which we disclose it, specifically concerning the Decouvor brand. Please read this Policy carefully to understand your rights and how we manage your personal information.

Information Collection and Use

We collect various categories of personal information for the purposes of providing and improving our services, which include but are not limited to:

  • Contact Information: Name, email address, mailing address, and phone number.
  • Payment Information: Credit card details and other payment-related information.
  • Usage Data: Information regarding your interactions with our website, such as browsing history and search queries.
  • Device Information: Details about your device, including IP address, browser type, and operating system.

We collect this information to:

  • Facilitate the provision and maintenance of our services.
  • Process transactions and send related information, including purchase confirmations and invoices.
  • Enhance, personalize, and expand our services to better suit user preferences.
  • Communicate with you directly or through our partners for customer service purposes, updates, and marketing promotions.
  • Conduct analysis on usage patterns and trends to improve user experience and service offerings.

Disclosure of Information

We may disclose your personal information under the following circumstances:

  • Service Providers: We may engage third-party companies and individuals to facilitate our services, perform service-related activities, or assist us in analyzing service usage.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal information may be transferred as a business asset.
  • Legal Compliance: We may disclose your personal information if required by law or in response to valid requests by public authorities, such as a court or government agency.

International Users

The products and services offered through our website, www.thammerton.com, and our mobile application (collectively, the “Site”) are intended for use by consumers residing in the United States. If you access the Site from outside the United States, please note that any information collected about you will be processed in accordance with United States law, which may differ from the data protection laws of your home country.

Your Consent

By accessing or using our Site, contacting us via email or postal mail, or otherwise providing your personal information to us, you consent to the terms outlined in this Policy. If you do not agree with these practices, please do not share your personal information with us.

For additional information regarding our privacy practices or if you have any questions or concerns, please contact our Customer Service team at privacy@thammerton.com.

We value your privacy and are committed to protecting your personal information in compliance with applicable laws and regulations.

Our Information Collection Practices

We collect information about you in many ways from many places. We may collect information from you through the Site, phone, mail, email, fax, or mobile application interactions you have with us or our service providers or business partners. The information collected may vary depending upon what specific products or services you are requesting or obtaining from us.

Some of the information we collect may include information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you, your device or your household (“Personal Information”).

Personal Information does not include (and therefore is not covered by this Policy):

  1. Publicly available information from government records.
  2. De-identified, anonymized or aggregated consumer information.

Categories of Personal Information Collected

We and our service providers may have collected and processed the following categories of your Personal Information in the past 12 months for the business purposes described in this Policy. We expect to collect and process in the future the following categories of your Personal Information for the business purposes described in this Policy.

Category

A. Identifiers

  • A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

  • A name, signature, physical characteristics or description, address, telephone number (including mobile phone number), insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

C. Protected classification characteristics under California or federal law

  • Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

D. Commercial information

  • Purchasing or consuming histories or tendencies.

E. Biometric information

  • Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as physical patterns, and sleep, health, or exercise data.

F. Internet or other similar network activity

  • Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

G. Geolocation data

  • Physical location or movements, including device location.

H. Audio, electronic, visual, thermal, olfactory, or similar information

  • Call recordings, such as calls to our customer care team.

K. Inferences drawn from other Personal Information

  • Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

L. Sensitive Personal Information

  1. Personal Information that reveals:
    • Precise geolocation;
    • Racial or ethnic origin, religious or philosophical beliefs;
    • Contents of a consumer’s email and text messages, unless the business is the intended recipient thereof.
  2. Biometric data processed for the purpose of uniquely identifying a consumer; or
  3. Personal Information collected and analyzed concerning a consumer’s health.

We retain each of the categories of Personal Information listed above for the period reasonably necessary to provide goods and services to you and for the period reasonably necessary to support our business operational purposes listed under “Purposes for Collection.”

Purposes for Collection

We may use the Personal Information we collect, including information that we combine from your interactions with our Site, from you and your device, service providers, or third parties to conduct our business and to provide you with quality products, services, and experiences. Here are the ways we use your Personal Information:

  1. To Provide Access to the Site
    • Including to service your account and membership, and maintain the security of both.
  2. To Provide Products and Services
    • Including providing information, content, products, or services, and fulfilling your requests or purchases, such as order fulfillment.
  3. To Personalize Your Experiences
    • Including remembering your interests and preferences, personalizing our Site and the content, products, and services we make available to you through the Site, facilitating interactions with us, tracking and categorizing your activity and interests on the Site, identifying and linking the different devices you use, and enriching your experience on the Site.
  4. To Provide Information
    • Including information about the Site or required notices.
  5. For Analytics
    • Including understanding how you use our Site, products, and services.
  6. To Improve and Develop
    • Including improving and further developing our products, services, and our Site content, features, performance, and support.
  7. To Provide Customer Support
    • Including managing your account with us, setting up, registering, and maintaining your account with us.
  8. To Communicate with You
    • Including when you place an order; to obtain information about you; to respond to your inquiries, concerns, and requests; contacting you about your transactions or account; to communicate a contest, sweepstake or survey; to provide updates on any orders; to let you know an item is back in stock; or to provide other legal or service-related notices about our Site.
  9. For Marketing and Advertising
    • Including delivering marketing communications, promotional materials, or advertisements about the Thammerton brand, other Decouvor brands, the brands of our subsidiaries, or third-party products or services that may be of interest to you, including displaying targeted ads to you elsewhere online (see your options related to marketing and advertising in the Your Rights section below).
  10. For Business Purposes
    • Including operating and improving our business and business activities; administering the Site; conducting research; maintaining our programs, accounts, and records; understanding your satisfaction with our products and services, including the Site; authenticating the information you provide us; protecting the security and integrity of our Site and information technology infrastructure; detecting, preventing and responding to fraud, misuse of our services, intellectual property infringement, violations of our Terms of Use, violations of law, or other misuse of the Site or our products and services; and for any other business purpose permitted by law.
  11. For Legal and Safety Purposes
    • Including defending or protecting us, you, customers, or third parties from harm or in legal proceedings; protecting our rights or the rights, property, and safety of others; complying with legal obligations; maintaining the security of our customers, employees, and property; pursuing remedies available to us and limiting our damages; responding to court orders, lawsuits, subpoenas, and government requests; complying with judicial proceedings, court orders, legal processes or lawful requests from government authorities; addressing legal and regulatory compliance; and notifying you of product recalls or safety issues.

We may combine or aggregate any information we collect for any of these purposes. We may also de-identify and/or anonymize your Personal Information in such a way that you may not reasonably be re-identified by us or any other organization, and may use such de-identified or anonymized information for any purpose.

Disclosures to Service Providers and Third Parties

Disclosures to Service Providers

In the past 12 months, we may have disclosed, and we may disclose in the future, each of the categories of Personal Information described above to our service providers for business purposes. These business purposes include:

  • Maintaining or servicing accounts
  • Providing customer service
  • Processing payments
  • Fulfilling orders
  • Communicating with you
  • Providing advertising or marketing services
  • Providing analytic services
  • Supporting internal research
  • Verifying service quality
  • Addressing online fraud and security
  • Supporting our business operations
  • Providing similar services on our behalf

If we disclose your Personal Information to a service provider, we do so pursuant to a written contract that prohibits the service provider from selling, sharing, retaining, using, or disclosing the Personal Information for any purpose other than for the specific purpose of performing the services specified in the contract, or as otherwise permitted by applicable law.

Disclosures to Third Parties for Monetary or Other Consideration or for Cross-Contextual Behavioral Advertising

Certain disclosures of Personal Information may be characterized as “sales” where we receive valuable consideration. In the past 12 months, we may have shared, and may share in the future, each of the above-listed categories of information:

  • With business partners, such as ad networks, who may deliver marketing communications, promotional materials, or advertisements that may be of interest to you and engage in cross-contextual behavioral advertising on our behalf.
  • With subsidiaries, who may deliver marketing communications, promotional materials, or advertisements that may be of interest to you regarding their brands.
  • With third parties when you engage in or interact with co-branded or co-sponsored content or activities.

Additionally, we may disclose each of the above-listed categories of information to third parties:

  • Upon your request or approval, though we may not be able to accommodate all requests.
  • As reasonably necessary to facilitate a merger, acquisition, sale, joint venture, collaboration, reorganization, divestiture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings), or other types of strategic business transactions.
  • To law enforcement, government entities, including regulatory agencies and courts, as reasonably necessary for our business operational purposes, to assert and defend legal claims, and otherwise as permitted or required by law.

Sources of Information

We obtain Personal Information from the following categories of sources as further explained below:

  1. Directly from You: Information provided directly by you, such as through forms you complete or products you purchase. You may choose not to provide certain Personal Information; however, this may limit your ability to access and use portions of the Site that require such information, including the checkout page.
  2. Indirectly from You: Information collected during the course of providing services to you and from observing your actions on the Site.
  3. Automatically from You: Information collected automatically as you navigate through the Site. This may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. Specifically, this includes:
    • Device Identifiers: Such as IP address, MAC address, and other device IDs.
    • IP Address Demographics: Such as location, language, and country of origin.
    • Technical Device Data: Such as domain server, type of device, and type of web browser.
    • Activity Information: Such as access times, pages visited, search history, referring website addresses, and interactions with Site features.
  4. Service Providers and Other Third Parties: Information obtained from outside sources, including advertising networks, online social networks, internet service providers, data analytics providers, government entities, operating systems and platforms, social networks, and data brokers. We maintain relationships with these third parties who may collect or receive information to assist in analyzing our business and customers.

How We Protect Information We Collect

We incorporate security measures into our systems to safeguard data from unauthorized access, disclosure, alteration, and destruction. We employ reasonable and appropriate physical, technical, and organizational safeguards designed to ensure the security of our systems and protect the confidentiality, integrity, availability, and resilience of your Personal Information.

We actively monitor for security threats and take reasonable steps to respond to and mitigate these threats, thereby protecting the information you share with us. However, no method of Internet transmission or data storage is completely secure. In the event of a data breach affecting your information, we will notify you as promptly as possible and take appropriate measures to address the issue.

Children Under the Age of 13

We do not knowingly collect any Personal Information from children under the age of 13 without parental consent, unless permitted by law. If we learn that a child under the age of 13 has provided us with Personal Information, we will delete that information in accordance with applicable laws.

Children Under the Age of 16

Our Site is not intended for children under 16 years of age. No one under age 16 may provide any Personal Information on the Site. We do not knowingly collect Personal Information from children under 16, nor do we knowingly disclose Personal Information of children under 16 to third parties for valuable consideration or for cross-context behavioral advertising. If you are under 16, do not use or provide any information on the Site. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

Your Privacy Rights and Choices

The following describes your rights with respect to your Personal Information and explains how to exercise those rights:

Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information. The information you have the right to request includes:

  1. The categories of Personal Information we have collected about you.
  2. The specific pieces of Personal Information we have collected about you.
  3. The categories of sources of the Personal Information we have collected about you.
  4. Our business purposes for collecting the Personal Information.
  5. Our business purposes for disclosing the Personal Information, as well as the categories of third parties to whom we have disclosed the information.

Please note that you can only make a verifiable request for access twice within a 12-month period.

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please complete the Webform, call us at our toll-free number 1-877-402-1739, or write us at our address listed on our webpage.

Right to Correct

You have the right to request that we correct any inaccurate Personal Information we maintain about you. You can also change any of your Personal Information in your account by editing your profile within your account or by contacting us here.

Right to Delete

You have the right to request that we delete any of your Personal Information that we collected from you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

Examples of circumstances in which we may deny a deletion request include (but are not limited to) if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Help to ensure the security and integrity of our Site.
  3. Enable solely internal uses that are reasonably aligned with consumer expectations based on the consumer’s relationship with us.
  4. Comply with a legal obligation.

Exercising Your Right to Know, Right to Correction, or Right to Deletion

To exercise your right to know, right to correction, or right to deletion as described above, please submit a verifiable consumer request by calling our toll-free number at +1.267.777.8677. Only you, or your authorized agent, may make a verifiable consumer request related to your Personal Information.

To submit a request, you must provide your relationship with us, specify the type of request, and include your name, email address, country, home address, details of your request, and date of birth. This information is necessary to identify responsive records and verify your identity. To verify your identity, we may use a service provider who may ask additional questions, including the last four digits of your social security number and questions about physical addresses or locations associated with you. Your request should include sufficient detail to allow us to understand, evaluate, and respond appropriately. Additional information may be required to verify your identity and process your request.

If you use an authorized agent to submit a request on your behalf, you must provide written permission for the agent to act on your behalf, and the agent must verify their own identity directly with us. If the agent does not submit proof of authorization, we may deny the request.

We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

In certain circumstances, we may decline a request to exercise the rights described above. If your request is denied, we will provide an explanation for the denial and instructions on how to appeal a denied request. You may appeal a denied request by contacting us through the provided channels.

If your appeal is unsuccessful, California residents can lodge a complaint with the California Department of Consumer Affairs at https://www.dca.ca.gov/consumers/complaints/consumer.shtml and the California Attorney General at https://oag.ca.gov/contact/consumer-complaint-against-business-or-company.

Right to Opt-Out of Sales and Sharing; Right to Limit

You have the right to direct us not to sell your Personal Information or share your Personal Information for cross-context behavioral advertising (“right to opt-out”). We do not sell or share the Personal Information of consumers we know to be under 16 years of age. To exercise the right to opt-out, you (or your authorized representative) may submit a request via the methods listed below.

We generally use and disclose Sensitive Personal Information for purposes listed in the California Consumer Privacy Act (“CCPA”) regulations, including performance of services reasonably expected by consumers, prevention of security incidents and illegal actions, protection of individual safety, short-term transient use (including non-personalized advertising), performance of services on behalf of our business, verification and maintenance of product and service quality and safety, and collection and processing of Sensitive Personal Information where such collection and processing is not for inferring characteristics about a consumer. Given that consumer health data can be broadly construed under certain state laws specific to consumer health data privacy (see Consumer Health Data Privacy Policy), we may use and disclose consumer health data for the purposes listed in the “Purposes for Collection” section above. To the extent such information may also be considered Sensitive Personal Information, you have the right to request that we limit our use and disclosure of Sensitive Personal Information to the purposes listed in the CCPA regulations. To exercise your right to limit, you (or your authorized representative) may submit a request via the methods listed below.

Visitors to the Site that select the link titled “Your Privacy Choices” may submit their request to opt-out or limit the use of such information by contacting us at our toll-free number +1.267.777.8677.

Choices Concerning Cookies and Other Tracking Technologies

When you use our Site, we, our service providers, and third parties may store cookies, web beacons, and similar tracking technologies on your web browser. This section of our Policy explains what a cookie is, how you can manage your cookies, and what kinds of cookies may be on our Site.

What is a Cookie and Why Do We Use Them? Cookies are small pieces of text stored by your web browser on the computer, phone, or other device you are using. They serve many purposes, including helping a website remember your preferences, learning which areas of the website are useful and which need improvement, and providing you with targeted advertisements or personalized content. Sometimes, cookies are enabled when pixels (also referred to as web beacons, clear gifs, and tags) are placed on a website. Pixels enable websites to read and place cookies.

First-Party Cookies and Third-Party Cookies Cookies can be first-party or third-party. A first-party cookie is one you receive directly from us when visiting our Site. A third-party cookie is one you receive from another party, such as Google or Facebook. We may work with certain third-party providers to allow their cookies to function through our Site so we can learn more about your web experience on our Site and better personalize our services for you. Third-party cookies, such as those from Google or Facebook, may also enable those companies to serve targeted ads to you on other platforms. Accordingly, the use of these third-party cookies may result in a sale or sharing of your personal information for purposes of cross-contextual behavioral advertising under certain laws.

Persistent and Session Cookies A persistent cookie is stored by the web browser on your device until it expires or you delete it. The expiration of a persistent cookie is determined by the creator of the cookie and can be upon a certain date or after a length of session time has passed. For the cookie’s entire lifespan, its information will be transmitted to the creator’s server every time the user visits the website it belongs to or another website configured to check for that cookie. For this reason, persistent cookies are also called “tracking cookies.”

A session cookie is created temporarily on your device for use by a website during your visit. This type of cookie may store information you enter and track your activity within the website. A session cookie is deleted after you leave the website or when the web browser is closed. A good example of a session cookie is the shopping cart on an e-commerce site. The session cookie stores the items that you add to your cart so they are not forgotten while you view products on other pages of the website. Using a session cookie, the items will all be in the cart when you go to the checkout page.

How Do I Manage Cookies? You can opt-out of cookies or choose not to allow some types of cookies, including targeting cookies on the Site. To do so, go to Cookie Settings, click on the different category headings to find out about the different cookie types, and toggle the switches to change our default settings. If you reject cookies, you may still use the Site, but your ability to use some areas and features/functions of the Site may be limited.

Please note that your cookie preferences are brand, browser, and device-specific. Therefore, if you visit other brands, visit the brands of our subsidiaries, visit this site from a different browser or device (such as your mobile device), or clear your cookies, you will need to reset your cookie preferences.

In addition, most web browsers let you choose whether to accept cookies. Most also let you delete cookies already set. The choices available and the mechanism used will vary from browser to browser. Such browser settings are typically found in the “options,” “tools,” or “preferences” menu. You may also consult the browser’s “help” menu. For example:

  • Cookie settings in Internet Explorer
  • Cookie settings in Firefox
  • Cookie settings in Chrome
  • Cookie settings in Safari

There are online tools available for clearing all cookies left behind by the websites you have visited, such as www.allaboutcookies.org. Usually, deletion of cookies will anonymize the information associated with the pixel and a website will not receive any further associated information.

Opt-Out Preference Signals We recognize opt-out preference signals that we are required to recognize for compliance with applicable law, including the Global Privacy Control (GPC). Opt-out preference signals allow consumers to opt-out of the sale and sharing of their personal information with businesses they interact with online, without having to make individualized requests with each business. Where required by law, we treat such opt-out preference signals as a valid request to opt-out of the sale and sharing of personal information for the browser or device through which the signal is sent. If we know the identity of the consumer from the opt-out preference signal, or we have built a consumer profile, including a pseudonymous profile, that is associated with the browser or device that has sent a GPC opt-out preference signal, we will also treat the opt-out preference signal as a valid request to opt-out of sale and sharing for such consumer and/or pseudonymous profile, as applicable. Consumers may use opt-out preference signals by downloading or otherwise activating them for use on supported browsers and setting them to send opt-out preference signals to websites they visit. Please note that our Site is not configured to recognize opt-out preference signals that are not in a format commonly used and recognized by businesses, and we do not currently recognize the “Do Not Track” signal.

What Kind of Cookies Do We Use? The Site may use Strictly Necessary Cookies, Performance Cookies, Functional Cookies, Targeting Cookies, and Social Media Cookies. Any of these may be first-party cookies or third-party cookies, and persistent cookies or session cookies.

  • Strictly Necessary Cookies: These are cookies without which you would not be able to use this Site. For example, Strictly Necessary Cookies adjust the Site data transmitted to match your Internet connection, get you to the secure versions of the Site, and help provide services you specifically request. If you set your browser to block these cookies, some parts of the Site will not work.
  • Performance Cookies: We use these cookies to count visits and traffic sources so we can measure and improve Site performance. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies, we may not know when you have visited our site and will not be able to monitor its performance.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all these services may not function properly.
  • Targeting Cookies: Targeting cookies help us manage and display our advertisements, based on your activity on the Site and other sites; this is known as interest-based advertising. Targeting cookies mainly rely on uniquely identifying your browser and internet device. For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) website at https://thenai.org/about-online-advertising. Opting out of interest-based advertising does not mean you will no longer see advertising online, but it does mean that the companies from which you opt-out will no longer show ads that have been tailored to your interests.
  • Social Media Cookies: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They can track your browser across other sites and build up a profile of your interests. This may impact the content and message you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.

Your Marketing Choices

To opt-out of receiving newsletters or marketing emails, follow the unsubscribe instructions included in the emails or contact us directly. Account holders can also adjust preferences through their account settings.

Right to Non-Discrimination

Exercising your privacy rights under this Privacy Policy will not result in any discriminatory treatment. Specifically, unless permitted by law, we will not:

  • Deny you goods or services.
  • Charge different prices or rates for goods or services, including through discounts or other benefits, or impose penalties.
  • Provide a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

We may, however, offer financial incentives as permitted by law. Such incentives will reasonably relate to the value of your Personal Information and will be accompanied by written terms that clearly describe the material aspects of the program. Participation in these programs is entirely voluntary, and you may withdraw your consent at any time.

Changes to Our Privacy Policy

This Privacy Policy may be amended at our discretion and at any time. The Policy will be reviewed at least once every 12 months, with the date of the latest update clearly indicated.

Links to Third-Party Websites; Social Media Sites

Our Site may contain links to third-party websites and services that are beyond our control. We are not responsible for the privacy or security practices of these external sites. Users are encouraged to review the privacy policies of any third-party websites or services they interact with.

We may also provide social sharing features or other integrated tools that allow you to share actions taken on our Site with other media, and vice versa. The use of these features enables the sharing of information with your social networks, depending on the settings you establish with the third-party providers of these features. For more details on data collection and processing related to social sharing features, please refer to the privacy policies of the relevant third-party providers.